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Working with ServiceNow ITSM
Published 11/2023
Created by Catalin Popa
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Genre: eLearning | Language: English | Duration: 25 Lectures ( 2h 58m ) | Size: 1 GB
Learn everything about the ITSM processes and how they apply in ServiceNow - Vancouver Release
What you'll learn
ServiceNow
ITSM Processes
ServiceNow ITSM Demonstrations
Incident Management
Major Incident Management
Problem Management
Change Management
Service Level Management
Request Management
CSDM / CMDB
Knowledge Management
Requirements
Nice to have - ServiceNow basic administration experience
Nice to have - ITSM Processes
Description
The complete ServiceNow ITSM processes course (Vancouver Release)What makes this course special?· Detailed introduction
What is ITSM - IT Service Management?o What is ServiceNow and how to get your hands-on a personal developer instance?Complete course, at its core, it covers the most important ITSM processes:Service Request ManagementProblem ManagementChange ManagementCMDB - Configuration Management DatabaseKnowledge ManagementService Level ManagementThe course outline has been specifically designed to ease the learning process, as each lecture is divided into 5 partsefinition of each processIntroduction to the Personas that interact with the process the mostUse case(s) / real life scenariosProcess Diagram - Similar to Visio formatServiceNow Demonstration(s) - Hands - OnEngaging instructor (that's me) ready to answer your questions.Still not convinced? You will want to purchase this course if:You are starting or want to boost your IT careerYou need a refreshmentYou want to explore a new platformYou don't want to be left behindRainy outside?!The number of customers that have migrated to the most used ITSM solution, ServiceNow is growing exponentially every year.Another perk is that once you'll be purchasing the course, you will have access to the Q&A forum or the direct messages and if you somehow do not like the course within 30 days, your purchase will be fully reimbursed, no questions asked.Who this course is for
ServiceNow professionals
ServiceNow new users
ServiceNow Project Managers
Students
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