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Customer Service: Keep 'Em Coming Back!
Last updated 7/2015
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.03 GB | Duration: 0h 40m
How to give the best customer service in your industry and keep those customers raving about your business.
Last updated 7/2015
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.03 GB | Duration: 0h 40m
How to give the best customer service in your industry and keep those customers raving about your business.
What you'll learn
Make your customers happy!
Create customers who spread word about your business
Exceed customer expectations
Requirements
Open a new text document or grab a pen and paper and get ready to learn!
Description
Customer service is one of the most important concepts for any business to master. Your customers are your lifeblood. Keeping them happy and coming back is what fuels your business. Without them nothing else matters. From an online purchase to a lunch outing with friends, everyone has a story of how they weren't treated the way they felt they should be at a business. When we patronize a business we have preconceived notions of how we should be treated. If they are not met, we feel dissatisfied and often give negative reviews of our experience leaving family and friends much less likely to see experience the business themselves. If our expectations are exceeded and we leave the experience very satisfied, the chance of spreading the word and sending others to the business increase dramatically. This course shares the stories and secrets of other successful entrepreneurs taking you through the importance of customer service and how to create systems to implement phenomenal customer service within your own business.
Overview
Lecture 1 Introduction: Who We Are
Section 1: Give Distinguishing Service
Lecture 2 Becoming The Best
Lecture 3 Entrepreneurs Discuss Distinguishing Service
Lecture 4 Exercise 1
Section 2: The Importance of Customer Service
Lecture 5 The Importance of Distinguishing Service
Section 3: Customer Service Strategies
Lecture 6 Strategies for Distinguishing Service
Section 4: Customer Service Systems
Lecture 7 The Service is in the System
Lecture 8 Customer Service Systems
Lecture 9 Shasta Leatherworks - Prineville, Oregon
Lecture 10 Mike Domeyer - Shasta Leatherwors Lifetime Guarantee.
Lecture 11 Exercise 2
Lecture 12 A Final Thought
Anyone who has any interaction with customers in any business should take this course!
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