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Communicating And Working With Engineers - Bridging The Gap

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Alpha and Omega
Nov 24, 2022
Reaction score
1 years of service


Communicating And Working With Engineers - Bridging The Gap
Published 3/2023
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.74 GB | Duration: 1h 38m

Learn effective communication with technical teams, to keep engineers productive and building the right thing.​

What you'll learn
Maximize your engineering team's productivity by choosing the right communication techniques.
Get more accurate estimates for project timeframes and dependencies
Empathize with the ways engineers think differently than non-engineers
Avoid common sources of frustration from engineers
Create environments where introverts and extraverts can both thrive
Some experience in a technical business setting will be helpful for context.
Why do our technical projects keep slipping? Why are the engineers I work with annoyed when I try to talk to them? Why are they resistant to coming back into the office? Why can't they appreciate the strategic importance of what we're building?If you've ever asked yourself any of those questions - consider that the problem might not be with your engineers, but with how you communicate with them. Managers, project managers, or anyone who depends on technical teams need to understand how engineers think differently - and how to communicate with engineers to maximize their productivity and their morale.This course is taught by Frank Kane, who brings his experience as both a senior manager and as a senior engineer at Amazon headquarters. Frank's seen the challenges of communication between engineers and non-engineers from both sides of the table, and shares his insights on how to empathize with engineers to communicate more effectively. You'll join 700,000 learners who have gained technical and managerial skills from Frank.Better communication with engineering leads to more realistic project schedules, a more productive team, and an assurance your team is building the right thing. Some specific topics we'll cover include:Introversion vs. extraversion, and how to create an environment conducive to bothCommunication challenges arising from a focus on the big picture vs. a focus on technical detailsOptimizing your communication style to keep engineers productiveSoft skills vs. hard skills, and the communication challenges that ariseNavigating cultural, language, and geographic barriersYou'll also get four hands-on activities, including a role-playing exercise of a difficult meeting with a lead engineer. You'll get to practice and apply what you learn.This course is aimed at non-technical staff that depends on engineering teams to deliver results - managers, project managers, or anyone else on the business side. Understanding what makes engineers tick goes a long way in building a more productive working relationship with them. Hope to see your enrollment!
Section 1: Introduction
Lecture 1 Introduction
Lecture 2 The Dangers of Stereotyping Engineers
Lecture 3 Introversion vs. Extraversion
Section 2: Communication Challenges from Differing Priorities
Lecture 4 Technical Problems vs. Business Problems
Lecture 5 Technical Debt (or: why engineers view new projects with suspicion)
Lecture 6 Tension from Short Term vs. Long Term Focuses
Lecture 7 Thinking Big vs. Detail Orientation
Lecture 8 Combating Inertia and Resistance to Change
Lecture 9 ACTIVITY: Different Views of a Project from Engineering and Management
Section 3: Engineering Communication Styles
Lecture 10 Verbal vs. Written Communication
Lecture 11 Navigating Technical Jargon
Lecture 12 Time is Precious - Especially to Engineers / Brainstorming with Engineers
Lecture 13 Different Focuses in Communication
Lecture 14 ACTIVITY: Prepare for a Meeting with Engineering
Section 4: Soft Skills vs. Hard Skills
Lecture 15 Engineers are Results-Driven
Lecture 16 Resistance to Collaboration
Lecture 17 Taking Experience Into Account
Lecture 18 Flow State / The Zone
Lecture 19 ACTIVITY: Get Engineers Interested in an Upcoming Meeting
Section 5: Other Communication Challenges
Lecture 20 Giving and Receiving Feedback with Engineers
Lecture 21 Encouraging Transparency
Lecture 22 Language and Cultural Barriers
Lecture 23 Communicating with Remote Workers
Lecture 24 Universal Communication Tips
Lecture 25 ACTIVITY: Role-playing a Meeting with your Tech Lead
Section 6: Conclusion
Lecture 26 Wrapping Up - Thank You!
Lecture 27 Bonus Lecture
Managers, project managers, and other non-technical staff that depend on engineering teams to deliver results.


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K 0

KatzSec DevOps

Alpha and Omega
Jan 17, 2022
Reaction score
2 years of service
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