- Thread Starter
- #1
Customer Success & Product Management Collaboration
Published 11/2024
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 4.52 GB | Duration: 5h 21m
What you'll learn
Define the roles and responsibilities of Customer Success and Product Management teams to foster collaboration (Remember).
Explain the benefits of a collaborative approach between Customer Success and Product Management teams (Understand).
Identify key metrics used in Customer Success to measure product performance and customer satisfaction (Apply).
Analyze successful collaboration stories between Sales and Product teams to identify best practices (Analyze).
Create a customer journey map that aligns with product features to improve customer experience (Create).
Evaluate the effectiveness of different customer touchpoints in the customer journey (Evaluate).
Use data analysis techniques to uncover insights from customer journeys (Apply).
Develop a value proposition that aligns product features with customer needs (Create).
Communicate a product's value proposition to customers effectively (Apply).
Refine value propositions based on feedback and market changes (Evaluate).
Implement feedback loops for continuous improvement in cross-functional communication (Apply).
Overcome common communication challenges faced by Customer Success and Product Management teams (Apply).
Collect customer feedback using multiple collection methods to drive product enhancements (Apply).
Analyze customer feedback data to identify trends and insights for product improvement (Analyze).
Leverage data-driven decision-making strategies to optimize product decisions (Apply).
Incorporate customer feedback into product roadmaps and development processes (Apply).
Plan and execute a collaborative product launch that aligns with Customer Success initiatives (Apply).
Optimize the onboarding process to improve user adoption and satisfaction (Evaluate).
Use predictive analytics to develop strategies for preventing customer churn (Apply).
Measure the success of product-market fit using iterative product development and feedback (Evaluate).
Requirements
There are no requirements or pre-requisites for this course, but the items listed below are a guide to useful background knowledge which will increase the value and benefits of this course.
Basic understanding of customer service and product management concepts.
Familiarity with data analysis tools and techniques.
Experience in a customer-facing role or a product development environment.
