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Published 8/2025
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Language: English | Duration: 2h 1m | Size: 1.87 GB
Master lifecycle strategy, churn control, onboarding & real-world CSM skills.
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Language: English | Duration: 2h 1m | Size: 1.87 GB
Master lifecycle strategy, churn control, onboarding & real-world CSM skills.
What you'll learn
Master customer success fundamentals, churn prevention strategies, and customer lifecycle management with proven frameworks and templates.
Learn customer success manager skills, renewal strategies, account management, and expansion techniques that drive revenue growth.
Build customer success metrics dashboards, KPI tracking, and executive reporting skills using industry-standard CS tools and platforms.
Get customer success jobs with resume optimization, interview preparation, salary negotiation, and career advancement strategies.
Requirements
No customer success experience needed! Perfect for beginners, career changers, and entry-level professionals. Basic computer skills and internet access required. All customer success templates, tools, and frameworks included. Suitable for those transitioning from sales, marketing, support, or any field into customer success management roles.
Description
Ready to stand out in Customer Success?This course gives you a complete foundation in modern Customer Success, with certification to boost your resume and real-world skills to apply immediately. Whether you're pivoting into CS, strengthening your fundamentals, or preparing for a new role - this course covers the core systems, strategies, and mindsets every top-performing CSM needs.What You'll Learn:The fundamentals of Customer Success & the CSM roleHow to map and manage the customer lifecycleMetrics that matter: adoption, retention, and health scoringChurn prevention strategies based on customer behaviorHow to build onboarding flows that drive early valueCommunication frameworks for high-impact customer callsDifferences in B2B vs. B2C CS and how to adaptWho This Is For:Aspiring CSMs breaking into the fieldSupport pros pivoting into Customer SuccessEntry-to-mid-level CSMs leveling upFounders and team leads creating a CS playbookPerfect for professionals transitioning from sales, marketing, support, or any field into customer success roles. No prior CS experience required - we start with absolute fundamentals and build comprehensive CS knowledge step by step.Upon completion, receive your official Customer Success Fundamentals Certificate to showcase your expertise to employers and advance your CS career. Join thousands of newly certified CS professionals who've built strong foundations with these proven strategies.
Who this course is for
Ideal for aspiring customer success managers, career switchers entering CS field, new customer success hires, sales professionals transitioning to customer success, marketing professionals seeking CS skills, support agents wanting CSM roles, entrepreneurs focused on customer retention, and business professionals needing customer success fundamentals for revenue growth and churn reduction.
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