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Published 5/2025
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.32 GB | Duration: 1h 42m
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.32 GB | Duration: 1h 42m
All-in-One ITIL® 4 Foundation Course: Service Management Made Easy, Build Skills Employers Want in ITSM. ITIL v4 Prep.
What you'll learn
Understand the evolution of ITIL from previous versions to ITIL® 4 and its relevance in today's digital world.
Grasp the key concepts of service management, including services, value creation, and service relationships.
Learn and apply the seven ITIL® 4 guiding principles that support effective decision-making and continual improvement.
Explore the Four Dimensions of Service Management-People & Organizations, Information & Technology, Partners & Suppliers, and Value Streams & Processes.
Understand the Service Value System (SVS) and how its components work together to enable value creation.
Break down the Service Value Chain and its six interconnected activities that support service delivery and improvement.
Gain insights into the key ITIL® 4 management practices, including incident management, change control, continual improvement, service desk operations, & more.
Prepare with confidence for the ITIL® 4 Foundation certification exam, with structured lessons and practical examples.
Requirements
Interest or Willingness to learn about ITIL 4 Foundation for Success.
Description
Unofficial Course ||IMPORTANT Before Enrolling:This course is not intended to replace studying any official vendor material for certification exams, is not endorsed by the certification vendor, and you will not be getting the official certification study material or a voucher as a part of this course.Are you looking to understand ITIL® 4 and how it transforms IT service management in the modern digital world? This comprehensive course is designed to help you master the ITIL® 4 Foundation framework-whether you're just starting in IT, aiming to get certified, or looking to sharpen your service management skills.ITIL® (Information Technology Infrastructure Library) has long been the global standard for IT service management, and with ITIL® 4, it has evolved to meet the demands of today's fast-paced, digital-first businesses. In this course, you'll explore how ITIL has transitioned from earlier versions to ITIL® 4, what makes it essential in modern IT environments, and how it enables organizations to co-create value with customers and stakeholders.We begin by establishing a strong understanding of ITIL's history, its core concepts, and the fundamentals of service management. You'll gain clear insights into how services deliver value, how organizations manage them effectively, and how ITIL helps align IT efforts with business goals.Next, you'll dive deep into the seven guiding principles of ITIL® 4-universal recommendations that drive effective decision-making and continuous improvement across any organization. You'll learn how to focus on value, collaborate effectively, keep things simple, and adopt a holistic approach to problem-solving and service delivery.You'll also learn about the Four Dimensions of Service Management, which ensure that every service is delivered with the right balance of people, technology, partners, and processes. These dimensions provide a lens for considering all aspects of service management, from organizational culture to emerging technologies.A key feature of ITIL® 4 is the Service Value System (SVS), which integrates various components to deliver consistent value. You'll understand how the Service Value Chain works, and how its six interconnected activities help organizations respond quickly to changing demands while maintaining stability.The course concludes with a practical overview of ITIL® 4 management practices, grouped into general, service, and technical categories. You'll explore essential practices such as change control, incident management, service desk, and deployment management-giving you the vocabulary, understanding, and real-world context to apply ITIL® concepts effectively.By the end of this course, you'll have a solid grasp of ITIL® 4 principles, practices, and terminology-preparing you to pass the ITIL® 4 Foundation exam and apply your knowledge in real IT environments. Whether you're an IT professional, a project manager, or a business leader, this course will equip you with the tools and mindset to improve service delivery and drive digital transformation.Thank you
Overview
Section 1: Introduction to ITIL 4
Lecture 1 What is ITIL and Why Does It Matter?
Lecture 2 Key Concepts of Service Management
Section 2: ITIL 4 Guiding Principles
Lecture 3 The Seven Guiding Principles - Overview
Lecture 4 Focus on Value
Lecture 5 Start Where You Are
Lecture 6 Progress Iteratively with Feedback
Lecture 7 Collaborate and Promote Visibility
Lecture 8 Think and Work Holistically
Lecture 9 Keep It Simple and Practical
Lecture 10 Optimize and Automate
Section 3: Four Dimensions of Service Management
Lecture 11 Overview of the Four Dimensions
Lecture 12 Organizations and People
Lecture 13 Information and Technology
Lecture 14 Partners and Suppliers
Lecture 15 Value Streams and Processes
Section 4: The Service Value System (SVS)
Lecture 16 Introduction to the Service Value System
Lecture 17 Service Value Chain - Key Activities
Section 5: ITIL Practices
Lecture 18 Overview of ITIL Management Practices
Lecture 19 Key General Management Practices
Lecture 20 Key Service Management Practices
Lecture 21 Key Technical Management Practices
IT Professionals looking to build a solid foundation in IT service management and align their work with business goals.,Aspiring ITIL® 4 Foundation certification candidates who want a clear, structured path to exam success.,Project managers, service desk staff, support engineers, and system administrators aiming to understand service delivery and value creation.,Business managers and team leaders who want to collaborate more effectively with IT teams and understand service management principles.,Students and career changers entering the IT field and seeking a recognized credential to boost their job prospects.,Anyone involved in digital transformation or service-based organizations who needs to understand how IT services can be optimized for efficiency and customer value.
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