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Communication Skills for Insurance Professionals
Published 7/2024
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Language: English | Duration: 1h 17m | 1.21 GB
What you'll learn
Understand how effective communication builds trust, enhances client satisfaction, and strengthens long-term relationships in insurance.
Explore essential strategies and frameworks for delivering information professionally and empathetically in insurance contexts.
Gain practical skills in gathering and analyzing information, ensuring clarity and accuracy in client communications.
Develop techniques to anticipate and manage the emotional impact of bad news on insurance clients, fostering constructive conversations and positive outcomes.
Learn to choose the right communication channels and timing for delivering challenging messages to ensure clear and sensitive communication
Master the art of showing empathy and understanding in communication, crucial for maintaining strong client relationships and trust in insurance.
Acquire methods for offering genuine apologies when appropriate, maintaining professionalism and integrity in insurance conversations.
Learn effective follow-up techniques to reassure clients and build longterm trust in communication
Develop skills in gathering and utilizing client feedback to improve service delivery, client satisfaction, and retention
Apply learned strategies and frameworks to real-life insurance scenarios, using examples to reinforce understanding and practical application.
Engage in interactive practice exercises throughout the course to refine your communication skills and ensure career success
Test your understanding and application of course material through an interactive assessment at the end of the course
Requirements
Willingness and interest in improving communication skills to strengthen relationships and enhance customer satisfaction.
Basic knowledge of insurance terms can be beneficial, but it's not required to succeed in the course.
