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Business Chinese: Customer Service Skills
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.25 GB | Duration: 2h 12m

How to deal with Customer Service Issues in Mandarin Chinese​

What you'll learn
Develop simple but persuasive speaking skills in Mandarin Chinese
Show empathy to customers in Mandarin Chinese
Develop the ability to use simple but positive language
Focus on the solutions
Thank customers for their patience, understanding and valued loyalty
How to deal with angry customers
How to collect and verify customers' details
Requirements
Elementary knowledge of the Chinese language
Willingness to learn
Description
Being an expert in customer service is mostly about getting the most basic support skills right. Communicating properly, expressing empathy and willingness to help, staying motivated is just a handful of important skills that every customer service agent/support rep needs to be good at.This series of videos will take you through the basics of customer service in Mandarin Chinese. The topics we cover are:How to break the language barriersHow to start a conversationHow to verify and collect customers' detailsHow to ask customers to waitHow to reassure the customersHow to deal with Angry customersHow to deal with Happy customersHow to handle different types of scenarios (Asking customers to repeat themselves, retry the process and how to say "No" politely).How to respond to customers' feedback/suggestions/adviceHow to close the conversation professionallyThis course is ideal for you if you are just starting your career in customer service; if you just need a refresher on some of the basics, or you are a business owner that wants to do business with the Chinese market. Due to the language barriers, you may not be able to solve the problem immediately, but after this course, you will develop simple but persuasive skills to help you:Calm customers down/ Break the iceRecord relevant informationPave the way for further assistance
Who this course is for
Beginner Mandarin learner who values the importance of Customer Service,Customer Service Staff members/ Business Owners who values their Chinese customer base.

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