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Instructors: Dr. Gleb Tsipursky, PhD | 11 sections * 12 lectures * 4h 6m
Video: MP4 1280x720 44 KHz | English + Sub | Updated 4/2022 | Size: 4.9494 GB


Master customer success and decision making best practices of Fortune 500 leaders taught by world-renowned expert
What you'll learn
Master customer success and decision making best practices used by Fortune 500 leaders to seize competitive advantage for their bottom line and career
Free yourself of numerous grey zones and blindspots that plague customer success and decision making skills, blocking your goal achievement
Develop a plan with specific next steps to adapt for yourself the best practices used by Fortune 500 leaders for customer success and decision making skills
Discover the dangerous judgment errors called cognitive biases that lead to customer success and decision making disasters for your business objectives
Maximize your desired outcomes by defeating cognitive biases via science-based customer success and decision making techniques used by Fortune 500 leaders
Feel truly confident about whether you made the right calls in your customer success and decision making skills to reach your business and career goals
Requirements
You need to trust best practices from Fortune 500 leaders and behavioral science-based findings over outdated advice such as "go with your gut" in order to seize a competitive advantage in your customer success and decision making skills for the sake of your bottom line and career
Description
Your ability to master customer success and decision making best practices will determine whether you reach your business and career goals in our increasingly-disrupted post-COVID future of work.
Yet traditional advice to "go with your gut" in customer success and decision making scenarios so often leads to disasters that devastate company bottom lines and bring down high-flying careers, as revealed by research in behavioral economics, psychology, and cognitive neuroscience. So what are the best practices used by the leaders of Fortune 500 companies to make the right calls in even the toughest customer success and decision making scenarios to maximize company bottom lines and advance their own careers?
These leaders recognize that science has revealed how our typical approach to customer success and decision making situations suffers from systematic dangerous judgment errors called cognitive biases. These mental blindspots often lead us into customer success and decision making disasters that drastically undermine our desired outcomes and goals. Fortunately, recent scholarship has shown effective yet counterintuitive strategies to enable you to defeat these cognitive biases and help optimize your bottom line and your career. In this course, you will learn about and address these dangerous judgment errors, while mastering techniques for all types of customer success and decision making scenarios drawing on cutting-edge behavioral science and real-world best practices from Fortune 500 company leaders to help you and your teams reach your professional goals.
After taking this course, you will
Master customer success and decision making best practices used by Fortune 500 leaders to seize competitive advantage for their bottom line and career
Free yourself of constant ruminations, numerous grey zones, and blindspots that plague customer success and decision making skills, blocking your goal achievement
Develop a plan with specific next steps to adapt for yourself the best practices used by Fortune 500 leaders for customer success and decision making scenarios
Discover the dangerous judgment errors called cognitive biases that lead to customer success and decision making disasters for your business objectives
Maximize your desired outcomes by defeating cognitive biases via science-based customer success and decision making techniques used by Fortune 500 leaders
Feel truly confident about whether you made the right call in your customer success and decision making skills to reach your business and career goals
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