110 
Published 1/2023
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.55 GB | Duration: 1h 27m
Creating Exceptional Customer Experiences: A Comprehensive Guide to Superior Customer Service
What you'll learn
Developing effective communication skills
Problem-solving and decision making
Building strong relationships with customers
Utilizing technology and automation
Measuring success and continual improvement
Professional development and networking
Forty unique ways to create Customer Care delights
Requirements
No prior knowledge of the subject is required
Desire to learn
Description
Are you looking to improve your customer service and make every customer feel valued and appreciated? The "Customer Service Mastery" course is here to help you achieve that goal.Our comprehensive, interactive online course is designed to teach you the skills and knowledge necessary to provide superior customer service and make every customer feel like a priority. The course covers a wide range of topics that are essential for customer service professionals and business owners.Throughout the course, you will learn how to understand and meet customer needs, communicate effectively, and exceed customer expectations. You will gain an understanding of customer demographics and psychographics and learn how to deal with difficult customers. The course also covers effective verbal and non-verbal communication techniques, active listening, empathy, and resolving conflicts and complaints.You will also learn how to deliver exceptional service by setting and exceeding customer expectations, providing personalized service, creating a positive customer experience, and continuously improving service quality. Additionally, the course covers the use of technology in customer service, including email, chat and phone etiquette, and social media and online reputation management.The course also covers teamwork and leadership in customer service, where you will learn how to build a customer-centric team, motivate and coach team members, and lead by example in providing excellent customer service. The course will be conducted entirely online and will be accessible to you 24/7. It is self-paced. At the end of the course, you will receive a certificate of completion and will have the skills and knowledge necessary to provide superior customer service and make every customer feel like a priority.So, don't wait any longer, sign up for our "Customer Service Mastery" course and take your customer service to new heights! With our step-by-step approach, you'll learn how to come up with original, cost-effective ways to delight every customer and have them coming back to you time and time again. Imagine having a loyal fanbase of customers who would never dream of spending their money elsewhere - this course can make that a reality.You'll learn forty unique ways to create customer care delights, provide incredible service even with zero industry experience, motivate your employees to go above and beyond, and turn every customer into a lifelong fan. With repeat sales, upselling, and referrals, you'll see your revenues multiply.The course is designed to keep you engaged and entertained. Our experienced instructors are experts in the field of customer service and have a wealth of knowledge and experience to share with you.The course is 100% practical, with no technical jargon, and is guaranteed to provide you with the tools and knowledge you need to take your customer service to new heights. By becoming great at customer service, not only will you benefit from customers never switching to a competitor, but you'll also have made your company thousands in referral and repeat sales! So, don't wait any longer, sign up for our "Customer Service Mastery" course today and take the first step towards providing exceptional customer service that will keep your customers coming back for more.
Overview
Section 1: Introduction
Lecture 1 Introduction
Section 2: Introduction to Customer Service Mastery
Lecture 2 Introduction to Customer Service Mastery
Section 3: Communication Skills
Lecture 3 Communication Skills
Section 4: Problem-solving and Decision Making
Lecture 4 Problem-solving and Decision Making
Section 5: Building Strong Relationships
Lecture 5 Building Strong Relationships
Section 6: Technology and Automation
Lecture 6 Technology and Automation
Section 7: Measuring Success and Continual Improvement
Lecture 7 Measuring Success and Continual Improvement
Section 8: Professional Development and Networking
Lecture 8 Professional Development and Networking
Section 9: Conclusion
Lecture 9 Conclusion
Section 10: Extra: Forty unique ways to create Customer Care delights
Lecture 10 Extra: Forty unique ways to create Customer Care delights
This course is ideal for anyone who wants to improve their communication skills and learn how to effectively handle difficult customer situations.,It is also aimed at individuals who are looking to start a career in customer service and want to gain a comprehensive understanding of the field.,It is aimed at customer service managers and supervisors who want to develop the skills and knowledge necessary to lead a customer-centric team.,It is aimed at customer service managers and supervisors who want to develop the skills and knowledge necessary to lead a customer-centric team.,This course is aimed at customer service professionals, including those working in retail, hospitality, and other customer-facing industries.
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